In-House Training

Make the right move

If you have a number of people with the same training requirement you will probably find it more cost effective to have us deliver your training at a venue of your choice. We are always happy to come to you.

Make the training specific for your organization and your challenges

A major benefit of an in-house training course is that it offers the opportunity to have aspects of the course customized to be more specific to your organization and the challenges you have. We can tailor the delivery of the event to be consistent to your own policies, processes and systems so that you can relate the learning points covered to the real work more readily. In addition to tailoring an existing course to more closely meet your requirements we can also develop custom-made courses. With such course we design a training session from scratch with your input. That means you can decide on duration, content, delivery modes, timings and other variables.

 Choose from following topics to customize your programme

Business and Social Etiquette

  • What is Etiquette? and Why Business Etiquette Matters
  • Civility in the Workplace
  • Business Dress and Grooming
  • Greetings and Introductions
  • Business card exchange
  • Communication Etiquette
  • Business Social Situations and Networking
  • E-mail & Social Media Etiquette
  • Building Your Personal Brand
  • Interview skills
  • Workplace Etiquette
  • Telephone Etiquette
  • Meeting etiquette
  • Conversational do’s and don’ts
  • Giving, receiving gifts & thank you letters
  • Hotel & Restaurant etiquette
  • Invitation cards, RSVP
  • social and business customs of different cultures and countries around the world

Dining Etiquette / Food & Drink

  • The art of fine dining
  • Table manners
  • Introduction to French Cuisine
  • Identify variations in glassware, cutlery & crockery
  • Wine and food harmony
  • Wine/Champagne etiquette and tasting
  • Art of drinking whisky and cognac
  • Cigar & Cognac Synchronization
  • WINE – Elementary Programme
  • Aperitifs and Digestifs
  • Alcoholic and non-alcoholic drinks
  • Food & drink taboos and other dining conundrums
  • British afternoon tea etiquette
  • The art of napkin-folding

Customer Service Excellence

  • Delivering exceptional customer service

One-on-One Confidential Training

We provide one-to-one confidential guidance that can be specifically tailored to individuals and business ventures.


  • Half-day (up to four hours)
  • Full-day (up to eight hours)

Dining add-on: A dining etiquette lunch or dinner may be added on to a programme (additional fee applies)