Business Etiquette

Outshine the Competition

In today's world many people may possess the intelligence but lack the social finesse to highlight it. In a business environment, it is vitally important to be aware of business protocol, corporate courtesy and good business etiquette, whilst keeping the need to understand and appreciate cultural differences in mind. This up-to-date and interactive programme focus on the elements which key individuals need to enhance their image and present themselves to others in a sophisticated and confident style, because people prefer doing business with those who reflect a universally accepted standard of quality behavior. This workshop promotes an in-depth knowledge and confidence of the intricacies of business/social protocols and is in harmony with the growing emphasis on character education and positive self-esteem.
Key Content

  • Introduction to etiquette and decorum
  • The cost of impoliteness to your business
  • Understanding unwritten rules
  • Hand shaking and introductions
  • The Art of Business Conversation
  • The Art of Mingling
  • Professional image and attire
  • Effective communication
  • Body Language & Gestures
  • Business card Etiquette
  • Managing Technology
  • E-mail & Social Media Etiquette
  • Telephone Etiquette
  • Dining Etiquette Basics
  • Business social etiquette

And many more…
Target Audience

  • Business Unit Heads
  • Managers & Executives
  • Sales & Marketing Professionals
  • New Hires
  • University Graduates
  • Clubs and Associations
  • Anyone who want to enhance their Business / social skills to be promoted, improve their personal and professional image, improve their relationships with colleagues and clients, and learn new skills to stay on the top.


Full-day (up to eight hours)
Half-day (up to four-five hours)