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As we continue to face the challenges of ever changing technology, success in today’s business world requires more than an MBA and knowing ‘Who’s who’. The more digitally entrenched we become, the less human our interactions. Good people skills and professional poise are essential. Well mannered, confident employees provide the edge in today’s aggressive consumer driven economy.

Three separate studies conducted by Harvard University, The Carnegie Foundation and the Stanford Research Institute found that:

  • 85% of job success relating to getting, keeping and advancing in a job is connected to your people skills and;
  • 15% to your technical knowledge and skills.

As Shakespeare said, “All the world’s a stage.” You are always on show and your soft skills define you. When you interact, you sell yourself, your company and your product. Every interaction in life is effectively an interview and an opportunity to sell yourself.

This is where we step in. ‘The Etiquette Matters’ is a leading training institution that offers exciting and interactive Business/Social Etiquette, Customer Service and Communication Skills programmes that will equip you with knowledge and skills necessary to make favorable impressions in business and social settings.

 “You are essentially who you create yourself to be and all that occurs in your life is the result of your own making”― Stephen Richards (Think your way to Success: Let Your Dreams Run Free)